**售后客服专员 Aftersales Support Coordinator**
Midea Appliances Australia | Brisbane Meadowbrook QLD 4131
--- **公司简介**
美的电器澳洲公司隶属于全球知名的美的集团，是全球最大且最具创新力的家电制造商之一。
因业务快速发展，我们诚邀踏实可靠、客户导向、具备团队合作精神的售后客服专员加入我们的布里斯班办公室。
在该岗位中，您将协助客户及服务合作伙伴协调售后服务请求，接听客户来电，确保售后问题得到高效、满意的解决。
---
**主要岗位职责**
- 作为客户遇到产品问题时的第一联系人，必要时接听客户来电，提供有效协助；
- 协调安排售后服务预约，沟通服务技术人员或第三方合作伙伴；
- 维护售后服务案例的准确信息记录，并跟进处理进度，确保问题及时解决；
- 为售后服务团队提供日常行政支持；
- 在整个售后服务流程中，积极提升客户满意度与服务体验。
---
**岗位要求**
- 工作考勤稳定，具备较强的责任心；
- 能够自信、耐心地接听客户电话并提供帮助；
- 具备良好的沟通能力与客户服务意识；
- 具有团队合作精神，适应灵活的工作安排；
- 优秀的组织协调能力和细致入微的工作态度；
- 基础电脑操作能力，包括数据录入和系统管理；
- 有客服、行政或售后服务相关工作经验者优先，但非必需。
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**我们提供**
- 富有市场竞争力的薪酬待遇，包含基础工资及绩效奖金；
- 专业的培训体系与职业发展机会，助力长期成长；
- 加入全球知名品牌平台，参与美的在澳洲市场的拓展进程；
- 充满活力、协作高效的工作环境，注重创新与执行力。
---
**应聘方式**
如您符合以上条件并有意加入美的澳洲团队，请将您的最新简历发送至： **admin@mdhome.com.au**
邮件主题请注明：**应聘售后客服专员**
感谢您的关注与申请，我们将尽快联系合适的候选人安排面试。
---
**Aftersales Support Coordinator**
Midea Appliances Australia | Brisbane Meadowbrook QLD 4131
--- **About the Role** Midea Appliances Australia is part of the global Midea Group, one of the world’s largest and most innovative home appliance manufacturers. We are seeking reliable, customer-focused, and team-oriented Aftersales Support Coordinators to join our growing team in Brisbane. In this role, you will play a key part in supporting customers and service partners by coordinating aftersales service requests, assisting with phone enquiries, and ensuring a smooth and timely resolution process.
--- **Key Responsibilities**
- Act as the first point of contact for customers experiencing product issues, including answering phone calls when required;
- Coordinate service appointments and communicate effectively with service technicians or third-party partners;
- Maintain accurate records of service cases and follow up to ensure timely resolution; - Provide general administrative support to the aftersales service team;
- Contribute to delivering a positive customer experience throughout the service process.
--- **Job Requirements**
- Reliable attendance and a strong sense of responsibility in the workplace;
- Ability to answer phonelines confidently and provide helpful assistance to customers;
- Strong communication and interpersonal skills with a customer-first mindset;
- Flexibility to work effectively as part of a team in a fast-paced environment;
- Excellent organisational skills and attention to detail;
- Basic computer skills, including data entry and case management;
- Previous experience in customer service, administration, or aftersales support is highly regarded but not essential.
--- **What We Offer**
- Competitive salary package, including base salary and performance-based bonuses;
- Professional training and development opportunities to support long-term career growth;
- The opportunity to be part of a globally recognised brand and contribute to our expansion in the Australian market; - A dynamic and supportive work environment with a strong focus on teamwork and innovation.
--- **How to Apply**
If you meet the above qualifications and are interested in joining Midea Appliances Australia, please send your updated resume to: **admin@mdhome.com.au** Please include **Application for Aftersales Support Coordinator** in the email subject line.
Thank you for your interest. Suitable candidates will be contacted for an interview shortly.
If you are a proactive professional who enjoys working in a team environment and ensuring customer satisfaction, we would love to hear from you.
**Apply now and be part of a growing global brand!**
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