澳洲墨尔本 | Internal Technical Sales Officer

2. Internal Sales - Mt Waverley> VIC

The Role

JJ Secuwatch have an outstanding career opportunity for a highly motivated team player as an Internal Sales for our Mt Waverley office

Duties \u0026amp; Responsibilities

Reporting directly to the VIC State Manager and Branch Team Leader> you will be responsible for:

- Being the first point of contact for the branch> including serving customers over the trade counter

- Liaising and building relationship with customers via phone and email to assist in answering queries regarding products> pricing> orders> stock> delivery and account queries

- Processing orders via the counter> phone> and email requests

- Willingness to gain product knowledge for JJ's range of access control> security systems and CCTV surveillance

- Assisting with the returns and backorder processes

- Assisting with general branch support> administration and general ah-hoc

- Supporting the external sales team and management

Skills> Knowledge \u0026amp; Abilities

We pride in providing superior customer service through our professional and specialist sales and technical teams> and our most valued asset are our people.

To be considered for this role you will be able to demonstrate:

- A positive can-do attitude> willingness to learn and dedication

- Strong attention to detail and accuracy

- Previous experience in data entry and admin role

- Excellent communication skills> both written and verbal

- Confidence in dealing with customers and the ability to form strong relationships

- Commitment to the highest level of customer service

- Ability to work both autonomously and as a team

5. Technical Services Officer - Mt Waverley> VIC

Duties \u0026amp; Responsibilities

Working from our head office and reporting directly to the Technical Services Manager ANZ and Technical Services Team Leader> you will be responsible for:

- Servicing incoming calls to our National Technical Support Line

- Providing technical expertise for security products> including IP networks> CCTV> DVRs> cameras and Wi-Fi solutions - for the national business.

- Solving technical problems and communicating with people over the phone primarily and face-to-face

- Offering remote technical support for our customers in-field and internal employees> across all areas of our security products

- Troubleshooting HW/SW issues> IP network dilemmas and assisting our sales team in supporting our customers.

- Give pre-sale consultations and post-sales advice on both IP and analogue technologies

- Setup systems in-house to simulate and troubleshoot problems in-field

- Assisting in the evaluation process for new security products

- Supporting tender bids and provide technical input for quotes

Skills> Knowledge \u0026amp; Abilities

- Call centre experience

- Relevant IT qualifications and knowledge - Excellent verbal and written communication skills

- Outstanding phone etiquette

- A strong interest in new technology and development

- A high level of customer service

- An enthusiasm to learn and grow with the business

- The ability to build relationships with people

- Industry experience dealing with security products involving IP technologies - would be beneficial but is not essential

Warehouse Associate – Auburn NSW> Mt Waverley VIC

The Role

Due to the continued growth of our business and a recent internal promotionSecuwatch have an outstanding career opportunity for a highly motivated team player as a Warehouse Associate for our head office in IVC \u0026amp; NSW

Duties \u0026amp; Responsibilities

Reporting directly to the Warehouse Manager> you will be responsible for:

• Picking> packaging and dispatching orders

• Loading and unloading trucks

• Offloading and loading pallets

• Counting and checking stock to ensure quality control and solving stock discrepancies

• Ensure safe warehouse operations> especially regarding forklift use

• Liaise with couriers related to orders and deliveries

• General maintenance and upkeep of the warehouse

• Customer contact for orders and ETAs

Skills> Knowledge \u0026amp; Abilities

We pride in providing superior customer service and our most valued asset are our people. To be considered for this role you will be able to demonstrate:

• Excellent communication skills

• Knowledge of customer service

• Intermediate PC skills Outlook> Word> Excel

• Full driver’s license

• Attention to detail and accuracy is essential

• Demonstrated organisational skills including the ability to work under pressure and multitask

• Physical capabilities to lift and move heavy boxes

• Previous experience in a similar role or electronic retail industry is beneficial

Job Types: Full-time> Part-time> Permanent> Casual

Pay: $30>000.00 – $80>000.00 per year

Benefits:

• Employee discount

• Employee mentoring program

• Visa sponsorship

Schedule:

• 8 hour shift

• Day shift

• Morning shift

• Shift work

Supplementary Pay:

• Commission

• Performance bonus

• Tips

Ability to commute/relocate:

• Mount Waverley> VIC 3149: Reliably commute or planning to relocate before starting work Preferred

Work Authorisation:

• Australia Preferred

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